Frequently Asked Questions
Everything you need to know about shopping with iORA
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping. Shipping costs are calculated at checkout based on your location.
How do I return or exchange an item?
You can return any unworn or unused items within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label and follow the instructions provided.
Which payment methods do you accept?
iORA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all iORA products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Please contact our support team for any warranty claims.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer service team via live chat or email.